GovWifi
Government Digital Service, UKThe vision of GovWifi is to enable citizens and members of staff to log into the Wifi of any public institution. I joined the team in the moment to go from Alpha to Beta. My role was to organise and undertake research to provide insights around user needs during product development. Working with a product team, I designed the service around the product and developed user scenarios for the service.
We build an online service for what was completely manual for the IT support teams before. My research insights have shaped the platform that allows government institutions to sign up and install GovWifi in their IT system. The online service gives specific information to answer common question, to help teams to set it up and to troubleshoot problems in their networks once it’s up and running - all self serve. This has led to an acceleration of sign-ups across the country and less support requests from GDS.
From sketch to code
Process
Developing future user journey
Hypothesis-led approach in testing assumptions around user needs
Developing paper prototypes for the new product
Testing design iteration with organisations before feature goes live
Working with developers to put designs into code quickly, using the GDS design system
Facilitating design sessions with experts around product, content and interaction design to gather feedback and improve the solution
Beta & Live
"You made sure we asked the right questions and tested the our riskiest assumptions with our user groups. We are confident that we developed a product that meets the needs of our users."Service manager